Please note we can only ship to the Credit Card Billing address and signature is required by the card holder.  If you would like to have a gift shipped to a different address special arrangements can be made, just contact us please, or place your order by choosing phone, fax or check. We will contact you for the arrangements. Please make sure contact information is accurate.

How is my order shipped ?
We normally ship Priority Mail, insured, with a tracking number. Shipping outside the US requires an additional $12.00 shipping for Registered Mail and /or Insurance.

Do you ship to other countries ?
We ship to some countries by US Postal Service. Please note that any tax or customs tariff in your country are your responsibility. Tracking and expedited shipping is not available for International orders, in most cases. For more information please see our Shipping page.

How long does it take to receive my order ?
If an item is in stock and ready to ship it generally ships in one to two business days after the payment is cleared.We only ship orders after payment has cleared, so payment method affects the shipping date. Generally speaking Priority Mail arrives in 2 to 3 days within the contiguous USA, with exceptions. It is a great service and my experience with it is very good but it is not guaranteed. Other shipping methods by USPS are offered at the check out. As some items are custom made when you order, please note the availability of each individual item on that item description as that adds to delivery time..

What happens if I am not happy with the delivered item ? (Return Policy)
In the unlikely event you are not happy with your purchase you must contact us within 3 days from delivery for Return Authorization. There are absolutely no refunds. Item must be reach us  within 7 days of delivery to you from in it's original, unworn condition. Please package the item as well as you received it and insure for the full amount. There are absolutely no refunds, we will gladly issue a store voucher for your next purchase in the form of a Gift Certificate. Shipping costs and insurance are not credited In the case of a Free Shipping purchase the shipping, handling and insurance amount total will be deducted from the  store voucher amount.

If an item is damaged in transit: Save the original packaging but do not send the item back as it voids the insurance claim. We will help you with the insurance forms.Please take it along with the packaging to your local post office immediately and file the insurance claim. Please let us know about it right away. We package very well, but once an item leaves our hands we have no control over it.

Custom orders, adjusted or altered pieces and out of stock items that are made specially for your order are not returnable. Custom Orders, on sale items and altered items are Final Sales and non returnable and items that are out of stock and custom made for your order can be exchanged but there will be no refunds.

Vintage and Antique Items maybe exchanged or returned for store credit only.

Please be assured all the materials used in the artisan jewelry you see in this site are of the utmost quality. They are, however, natural materials and some variation are to be expected. Some patterned stones like Jaspers and sometimes Turquoise for example, may have minor inclusions that only add to their character and beauty. Each stone and therefore each jewelry design is unique in its own right and the minor inclusions and variances only add to their uniqueness and authenticity.

Do you do repairs?

My jewelry designs are built to last for many years and are guaranteed for 24 months from purchase to be free of workmanship defects and will be repaired at no charge within that time frame. After the 24 months time an estimate will be given for the repair and if you agree to the cost we will proceed. Should you have a problem for no fault of your own within the 24 month time frame (very rare, but occasionally it happens) please return the piece to us properly packed and insured with your name, address and phone number to:

Vera Battemarco
PO Box 56
Columbia NJ 07832

In case you misplace one of a pair of earrings, please send the one piece left to the address above with the same information or contact me.  I will do my best to recreate a match and if that is not possible you will be contacted to discuss alternatives.

Due to time constraints I regret I cannot repair jewelry made by others.

If I like a style can it be made in a different length or material ?
We are always happy to fulfill special orders whenever possible.
Please e-mail us with your requirements and we'll do our best to fulfill your request.